Rubbish Clearance Kensington Privacy Policy

This Privacy Policy explains how Rubbish Clearance Kensington collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all individuals and businesses using or enquiring about our rubbish clearance and related services within the Kensington area.

Who We Are

Rubbish Clearance Kensington provides rubbish removal and associated waste management services to residential and commercial customers in the Kensington area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, we are the data controller for the personal data described in this Privacy Policy.

Scope Of This Privacy Policy

This Privacy Policy applies to all personal data we process in connection with our services, including when you contact us by phone, email or online form, when you make a booking, when we provide services at your premises, and when we manage ongoing customer relationships. It applies to all Rubbish Clearance Kensington customers and prospective customers in the Kensington area.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include the following.

Identity and contact details such as your name, business name, billing address, service address, email address and telephone number.

Service and booking information such as details of your enquiry, date and time of bookings, type and volume of rubbish or items for collection, access instructions, and notes relevant to providing our services safely and effectively.

Payment and transaction data such as payment method, limited card details processed securely by our payment processors, billing records, and information about payments received and refunds issued. We do not store full card numbers or security codes.

Communication records such as emails, phone call details, text messages and other communications between you and Rubbish Clearance Kensington, including any feedback or complaints.

Technical and usage data where applicable, such as basic information about how you interact with any online forms or digital tools we use, including date and time of submission and device type. We collect only the limited technical information necessary to operate these tools and do not use it to identify you without a lawful basis.

How We Collect Your Data

We may collect personal data directly from you when you contact us to request a quote, make a booking or ask a question; when you provide information to our staff during a site visit or service; when you pay for our services; or when you communicate with us by phone, email or other channels.

We may also receive limited personal data indirectly from third parties who act on your behalf, such as letting agents, landlords, facilities managers or other intermediaries arranging rubbish clearance services for your premises. In such cases, we process your data in accordance with this Privacy Policy.

Lawful Basis For Processing

We process your personal data only where we have a lawful basis under UK data protection law. The main lawful bases we rely on are the following.

Contract We process personal data to take steps at your request before entering into a contract and to perform our contract with you, for example to arrange collections, provide services, issue invoices and manage your bookings.

Legal obligation We may process personal data where necessary to comply with legal obligations, including waste disposal regulations, record keeping requirements, tax and accounting rules, and health and safety legislation.

Legitimate interests We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, maintaining business records, preventing fraud and ensuring the security of our systems and staff.

Consent In limited circumstances, we may rely on your consent, for example where we send you certain types of marketing communications by email or text. Where we rely on consent, you can withdraw it at any time using the contact details in this Privacy Policy.

How We Use Your Personal Data

We use personal data for the following purposes.

To respond to your enquiries, provide quotes and manage bookings.

To deliver rubbish clearance and related services at the agreed locations and times.

To issue invoices, process payments and manage accounts and refunds.

To communicate with you about your bookings, changes to services and important updates.

To handle feedback, resolve disputes and manage complaints.

To comply with legal and regulatory obligations, including waste transfer documentation, audit requirements and health and safety duties.

To maintain business records, analyse service performance and improve our operations and customer service.

To send you service-related information, and, where permitted, limited marketing communications about similar services, with an option to opt out at any time.

Data Sharing And Processors

We do not sell your personal data. We may share your personal data with trusted third parties that help us deliver our services and operate our business. These third parties act as data processors and process your data on our instructions and under contract.

Typical categories of processors include payment processing providers, booking and scheduling system providers, customer communication tools, waste transfer and disposal partners, and professional advisers such as accountants where necessary for our business operations.

We require all processors to keep your personal data secure, to use it only for the agreed purposes, and to process it in accordance with applicable data protection laws.

In some cases we may also share personal data where required by law, with regulators, law enforcement or other authorities, or where necessary to establish, exercise or defend legal claims.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data remains protected. This may include using contracts that incorporate standard data protection clauses approved by relevant authorities or ensuring that the destination country has an adequate level of protection.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting or reporting requirements.

In general, we retain core customer and service records for a period that allows us to respond to queries, manage our relationship with you and comply with applicable regulations, which is typically up to six years after the end of our relationship or completion of the services, unless a longer retention period is required or permitted by law.

Where we no longer need personal data, we will delete it or anonymise it so that it can no longer be associated with you.

Security Of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes, using secure systems for storing and transmitting data, and training our staff on data protection responsibilities.

Your Data Protection Rights

Under UK data protection law, you have certain rights regarding your personal data, subject to applicable conditions and exemptions.

Right of access You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification You can request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure You can request that we delete your personal data where there is no good reason for us to continue processing it, subject to legal or contractual obligations that may require us to retain certain data.

Right to restriction You can request that we restrict the processing of your personal data in certain circumstances.

Right to data portability You can request that we provide your personal data to you or to another controller in a structured, commonly used and machine readable format where the processing is based on consent or contract and carried out by automated means.

Right to object You can object to the processing of your personal data where we rely on legitimate interests, including profiling, or to direct marketing at any time.

Where we rely on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.

How To Exercise Your Rights

If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy, you can contact Rubbish Clearance Kensington using the contact details provided on our main customer communications or invoices. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. We will make the updated version available to customers and indicate the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.